Careers

Commercial & Operations Manager

Are you an experienced and dynamic commercial management professional, seeking a new challenge in a unique location? Look no further! We are recruiting for a talented Commercial & Operations Manager to join our team and support the growth & development of Shrewsbury Prison.

As the Commercial & Operations Manager, your role is to lead the delivery of plans to grow visitor revenue, through admissions and secondary spend within retail and catering, ensuring customer service standards, cleanliness, presentation standards and income targets are met.You will also be responsible for duty management (shift management) of Shrewsbury Prison on a rota basis, playing a crucial role in maintaining flawless operations and delivering exceptional visitor experiences. Your duties encompass overseeing daily operations, staff management, and upholding the utmost service standards.

The role is annualised at 2,080 hours per annum (this includes 87 hours for paid lunch breaks of 20 minutes per day), with a competitive salary ranging from £27,000-£29,000 dependent on your experience.

With an annualised contract the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. The amount of hours you work each week will depend on operational demand and time of the year.

What makes us stand out from the crowd is that we pay you to take your break; where most companies offer unpaid breaks we are proud to say we are different. The value within your salary for us doing this is worth over £1,100 to you per year.

Key Responsibilities

Achieve Organisational Objectives:

Contributing to the company’s overall customer service, visitor experience and secondary spend goals and objectives
Developing a deep understanding of all commercial products and services offered at Shrewsbury Prison

Leadership:

Organising staff shifts, create schedules, and ensure smooth operations during service hours
Leading by example, inspiring and motivating the visitor centre, restaurant and cleaning teams to perform at their best
Recruiting, training, and supervising staff, fostering their growth and ensuring a cohesive team

Customer Interaction:

Leading the way in delivering first class customer service and engagement through training and on the job coaching
Delivering exceptional customer service by overseeing staff interactions and resolving customer issues promptly

Product Development:

Developing new retail product lines, point of sale and visual merchandising
Menu setting, monitoring sales and presentation of food
Liaising with suppliers, maintaining positive relationships and managing inventory orders effectively

Compliance:

Ensure compliance with company policies regarding health & safety, risk assessments, cash handling, equipment usage, and property maintenance
Enforce strict adherence to all food safety procedures as per sanitary regulations and company standards
Oversee and ensure the kitchen is cleaned and maintained in accordance with regulatory guidelines
Maintain safe working conditions for all staff and uphold safety protocols at all times
Achieve 5* Food Hygiene upon inspection

Inventory Management:

Regularly audit inventory levels, order products as needed, and monitor stock to ensure product availability

Financial Objectives:

Collaborate with management to meet revenue targets, implement strategies to improve sales, maintain GP % margins, cost control and address adverse trends effectively

General:

Problem solving
Effective communications
Duty management (rota basis)
Acting as designated premises supervisor for the premises license
Flexibility for weekends, bank holidays and evening work required
Any other duties as reasonably required

Personal Requirements

Engaging & enthusiastic
Motivated & proactive
Passionate
Organised & time efficient
Invites challenges & performs well under pressure
Sociable & flexible
A positive work ethic and attitude

Knowledge, Skills & Desired Experience

An appropriate level of experience managing a commercial operation, preferably within a visitor attraction, heritage or leisure environment
Demonstrable record of leading high performing teams including performance management, team building and coaching with a focus on delivering excellent service
Demonstrable experience of high levels of customer care
An understanding of compliance requirements relating to a visitor attraction (GDPR, health & safety, food safety, licensing, safeguarding, risk assessments, fire etc).
Strong people skills, enabling good working relationships with those in the team
Excellent influencing and negotiating skills, including diplomacy, advocacy and persuasion
The ability to communicate effectively and confidently with diverse groups of people of varying ages, abilities and experience
Effective planning and prioritisation skills, with evidence of determination and creativity in setting a direction and getting others to follow
The ability to work autonomously and have good decision-making skills
Excellent IT skills including Microsoft Office, EPOS systems, digital ticketing systems and e-commerce systems
Willingness to work flexibly as required, including evenings, weekends and bank holidays
Level 3 Food Hygiene certification
Previously working in tourism and/or heritage environment (minimum 2 years’ experience)
Experience in people management and development (minimum 2 years’ experience)
Budget management (minimum 2 years’ experience)

A full job description is available on request.

Cleaner

We have an exciting new vacancy for a Cleaner at Shrewsbury Prison!

From contributing to customer experience, to maintaining the upkeep of the staff offices to support productivity, this varied role is vital to maintaining the cleanliness and hygiene standards of the site.

The role is annualised at 1248 hours (average of 24 per week, which includes 52 hours for paid lunch breaks of 20 minutes per day) with a salary of £14,352.00. The working hours for this role are primarily Wednesdays, Saturdays and Sundays, 09:30-17:30.

What makes us stand out from the crowd is that we pay you to take your break; where most companies offer unpaid breaks we are proud to say that we are different. The value within your salary for us doing this is worth over £550 to you per year.

Key responsibilities include:

Ensuring the cleanliness across the attraction
Vacuuming, spot checking and shampooing carpets
Ensuring toilet facilities are always adequately clean, including replenishing essential items
Sweeping and mopping floors and cells as required
Supporting the cleanliness of interactive spaces
Dusting, disinfecting and polishing surfaces, bars, desks and tables
Cleaning communal staff areas and staff offices
Managing the stock and storage of cleaning items
Removing waste from site, including emptying bins and litter picking
Supporting with laundry services
Cleaning education and corporate spaces
Reporting any cleanliness/health and safety/repair issues to line manager promptly
Any additional cleaning tasks required

Personal requirements:

Enthusiastic
Engaging
Self – Motivated
Passionate
Flexible
Positive work ethic
Friendly
Self – Managed
Be able to follow a structure
Good team working skills
Reliable
Ability to work under pressure

Desired experience:

Experience in previous cleaning roles
Understanding of COSHH and cleaning supplies

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About us

Shrewsbury Prison is a heritage-led tourist attraction. Built in 1791 and servicing as Shropshire county’s prison, until its closure in 2013. Opening in 2015, Shrewsbury Prison began its journey of developing into a heritage attraction. It is now considered the World’s Most Interactive Prison, alongside being Shropshire’s Number 1 Tourist Destination, and the World’s 6th Dark Tourist Attraction. Shrewsbury Prison provides visitors an authentic Georgian, Victorian, and modern-day prison experience, led by Prison Officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage.