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Tour Guide – 21 hours per week

£12,012.00 per annum (£11.00p/h)

Shrewsbury Prison has an exciting new vacancy for a Tour Guide to join our existing Heritage & Tours team. This pivotal role is 21 hours per week, which will include weekdays, evenings and weekends. The salary for this position is £12,012.00 per annum.

In this role, you will be responsible for ensuring fantastic customer service and delivering fact-filled tours of the prison to our visitors, including:

– Guided Tours

Delivering Guided Tours on prison life and history from Georgian times to present day, to public groups across a range of ages

– Educational Tours

Delivering our ground-breaking new National Educational Programme to school groups of varying sizes, age range, and learning needs. Read more about our new Educational Programme!

Personal requirements:

  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail
  • Flexibility to work weekends, holidays, and evenings as required by the business’ operating hours
  • A positive attitude, enthusiasm, and willingness to learn and adapt to changing circumstances
  • Be flexible in adapting to changing kitchen demands and willing to assist in various tasks as required
  • Be reliable and dependable, ensuring consistent delivery of high-quality food and service even under pressure


About us

Shrewsbury Prison is a heritage-led tourist attraction. Built in 1791 and servicing as Shropshire’s county’s prison, until its closure in 2013. Opening in 2015, Shrewsbury Prison began its journey of developing into a heritage attraction. It is now considered the World’s Most Interactive Prison, alongside being Shropshire’s Number 1 Tourist Destination, and the World’s 6th Dark Tourist Attraction. Shrewsbury Prison provides visitors an authentic Georgian, Victorian, and modern-day prison experience, led by Prison Officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage.

What we offer

Our employees’ experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer.

As standard, our employees receive:

  • Employee discount
  • Free lunch
  • 24 hour Employee Assistance Programme access
  • On-site parking
  • Access to a library of online training courses

If you’d like to apply for a role, or would like more information, please email your CV to Human Resources at [email protected].

We look forward to hearing from you!


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Opening Hours

Mon-Sun: 10am-5pm