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Shrewsbury Prison has an exciting new vacancy for a Duty Manager, to oversee our thriving Visitor Centre. The role of the Duty Manager is a key leadership position within the organisation. The role will include responsibilities for managing the day – to – day operations of a heritage-led tourism attraction, formerly a decommissioned prison. This role is for 32 hours per week and the pay rate is £10.50 per hour.
Key Responsibilities
· Managing the team of Customers Sales Assistants, including creating rotas and ensuring training ends are met
· Shift management of the Prison
· Ensuring employee productivity
· Managing the gift shop, including monitoring, logging and ordering of stock
· Delivering first class customer service, including dealing with enquiries and complaints, engaging with customer reviews across social media platforms, and engaging with customers on site
· Working alongside the other Duty Managers, site manager and front of House Team with social media, including posts, stories, and replying to comments and messages.
Personal requirements Our ideal candidate is:
· Hardworking
· Flexible
· Enthusiastic
· Passionate
· Able to work well under pressure
· Well organised
· Excellent communication and customer service skills
Desired experience:
· People management
· Customer facing roles
· Working with large groups
Knowledge of Microsoft based programmes and social media platforms is also desirable.
About us
Shrewsbury Prison is a heritage led tourist attraction. Built in 1791 and servicing as Shropshire’s county’s prison, until its closure in 2013.
Opening in 2015, Shrewsbury Prison began its journey of developing into a heritage attraction. It is now considered the world’s most interactive prison tourism company, alongside being Shropshire’s number 1 tourist destination, and the worlds 6th dark tourist attraction.
Shrewsbury Prison provides visitors an authentic Georgian, Victorian, and modern-day prison experience, led by ex-prison officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage.
What we offer
Our employees’ experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer.
As standard, our employees receive:
· Employee discount
· Free lunch
· 24 hour Employee Assistance Programme access
· On-site parking
· Access to a library of online training courses
This role is a great opportunity for someone with management and /or customer service experience to join an existing happy team, in a unique and ever-growing workplace. This role is 32 hours per week, with a salary of £17,472.00 per annum.
If you’d like to apply for this role, or would like more information, please email [email protected]
We look forward to hearing from you! Please note that we cannot process any applications without a completed application form.
Shrewsbury Prison are looking for an enthusiastic person to become a member of our restaurant team. Our Restaurant is open Monday-Sunday, 10am-5pm, plus one late evening and one early morning every 2 weeks. Hours of work will generally be 9.30am-5.30pm on a rota system. Our Restaurant offers café-style food which includes hot food, cakes, snacks, and teas & coffees. We also provide catering and buffets for larger private bookings such as corporate team-building and group overnight stays.
Key Responsibilities:
· Following opening and closing procedures to ensure maximum efficiency
· Maintaining a high level of food safety and hygiene
· Delivering excellent customer service
· Preparing and plating food to a high standard
· Maintaining the cleanliness of the kitchen area
· Completely regular stock intakes and reporting food wastage
· Completing daily paperwork
· Feedback ideas on how to further improve existing menus/ restaurant
· Develop ideas for future menus/ restaurant
· Catering for private functions and events including some evening events
· Baking and desert preparation when required
· Support colleagues and other teams within the prison
· Occasional till work · Occasional front of house work
Personal Requirements:
· Confident
· Flexible
· Hardworking
· Reliable
· Great customer service skills
Desired experience:
· Working in a café style restaurant
· Customer service
· Technical cooking skills Certificate in food hygiene is desirable but not essential.
About Us:
Shrewsbury Prison is a heritage led tourist attraction. Built in 1791 and servicing as Shropshire’s county’s prison, until its closure in 2013. Opening in 2015, Shrewsbury Prison began its journey of developing into a heritage attraction. It is now considered the world’s most interactive prison tourism company, alongside being Shropshire’s number 1 tourist destination, and the worlds 6th dark tourist attraction. Shrewsbury Prison provides visitors an authentic Georgian, Victorian, and modern-day prison experience, led by ex-prison officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage.
As standard, our employees receive:
Our employees’ experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer.
· Employee discount
· Free lunch
· 24 hour Employee Assistance Programme access
· On-site parking
· Access to a library of online training courses.
Role Summary
This role is a great opportunity for someone with café and /or customer service experience to join an existing, happy team, in a unique and ever-growing workplace. This role is 24 hours per week, with a salary of £11,856.00 per annum.
If you’d like to apply for this role, or would like more information, please email [email protected]
We look forward to hearing from you! Please note that we cannot process any applications without a completed application form.
01743 343 100